How can we help?
Start with these quick checks. Your saved draft is kept if an export fails.
My preview won’t load
Return to Templates and reopen the template. If it requires a source video, import the original or a replacement in Media first.
My export didn’t finish
Keep the app in the foreground, check available storage and retry. If Photos permission is off, save to Files or share instead.
How do I delete my data?
Delete drafts and exported videos in Projects. Removing the app removes its local app data. Copies in Photos, Files, backups or shared elsewhere are managed separately. For an optional account, open You > Account (or Settings > Manage Account), choose Delete Account and follow the verification steps. Back up work you want to keep first.
Do I need an account or subscription?
No. You can create and export as a guest, or choose an optional account. This release has no subscription or in-app purchase. Signing in does not upload or sync your projects.
Can I publish a video with the bundled music?
See the original track and CC BY 4.0 attribution in Music & Credits. Keep the required attribution with your published video.
Contact the developer
Email us at intro-studio-support@googlegroups.com. Include your device, app version and the steps that led to the problem. Support email is private to the support owner. Never send passwords or verification codes.
Email supportPublic issue tracker
You can also report a general problem through GitHub.
Open a support requestA GitHub account is needed to send a request. Requests and replies are public. Do not include passwords, email addresses, personal information or private media. You can check existing requests without an account.
View support requests